Policy & Notice
Hassle-free & Easy return
Click on [Return] in My Qoo10 > Cancel/Refund list
Check the return request and confirm by seller
Return item back to seller
Send the item to seller's address
Refund proceeds once confirmed by seller
- Available within 7 days after you have received items.
- There're 2 types of return.
- Direct shipping by buyer : Need to send item to seller's return address.
- Pickup by seller(Qxpress) : Pickup driver visits buyer address to collect return parcel after seller's confirmation.
- Return delivery fees vary depending on the reason.
- Cancel order/Change option : Buyer will be charged
- Defected/Shortage/Wrong item : Seller will be charged.
- The following criteria must be met for the Return/Exchange to be considered:
- Items in new condition
- Complete (Free Gifts, Accessories)
- Tags & Labels are intact
- Seals on item have to be intact and unopened
- Items must be in a re-sellable condition
- choosing a selection results in a full page refresh